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| title | Connector Installation Servise |
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| Did you know that you may order professional connector installation by Koongo support team? Just place an order of Connector Installation service! |
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Expand the titles below to see the common causes for issues:
Detailed articles
Quick solutions
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| title | After module installation I got 404 error |
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This is NOT module bug and this may happen after installation of any Magento module. Refresh your cache under System → Cache management. Then, log-out from your backend and then log-in again. That should help! |
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| title | Fatal error: Class 'Nostress_Nscexport_Helper_Data' not found in XXX on line 516 |
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Probably you didnt turn off the compilation feature in Magento. You need to run the compilation process again - navigate to System → Tools → Compilation. If you are unable to navigate to this section, uninstall the module first and refresh the cache. Then turn off compilation and install the module again. |
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| title | Fatal error: Call to a member function getAttributesSetup() on a non-object in XXX |
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Fatal error: Call to a member function getAttributesSetup() on a non-object in XXX/app/code/community/Nostress/Nscexport/Model/Profile.php on line 1. Probably you use Suhosin PHP extension. Following variables must have these values: You can set up these variables in your .htaccess file in your Magento installation dir. If you wish to do so, ask your hosting administrator to set up suhosin.perdir = 'pr' in server configuration. |
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| title | Can't load product configuration. |
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See the solution for previous error. This error is also connected with Suhosin. |
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| title | No content in Profile list after installation |
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In come cases the Profile list has no content and only white page appears. This usually happens after installation.  Image Removed
This means that the module is installed properly, however is deactivated in backend. Navigate to System → Configuration → Advanced and set up Nostress_Nscexport as Enabled. |
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| title | Unknown column 'cpf1.xxxxx_value' |
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SQLSTATE[42S22]: Column not found: 1054 Unknown column 'cpf2.score_value' in 'field list' - This is know multi-select attributes error in module version 6.0.0.0 and was fixed in version 6.1.0.0.
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| title | Base table or view not found: 1146 Table 'as70nskoongo.catalog_product_flat_1' doesn't exis |
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Koongo Connector requires product data stored as "flat catalog" in database. You need to do following: - navigate to System → Index Management
- reindex Product Flat Data and Category Flat Data; in some cases you need to make the reindex twice
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| title | Invisible grid Blank page or no content at Koongo Connector → Export profiles |
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| Koongo Connector output is disabled in magneto configuration. There are also invisible grids at |
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The same problem may occur in Koongo Connector → Cronjob → Schedule and Koongo Connector → Cronjob → History. You need to do This problem is caused by disabled Koongo Connector output Magneto configuration usually happens after connector installation. Do the following: - navigate Navigate to System → Configuration → Section Advanced → Advanced → Disable Modules Output
- set Set field Nostress_Nscexport to Enable
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| title | New products are not added to the feed |
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For solution please follow page New products are not added to the feed. |
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